| The CRM Bible for Local Government was produced in association with the London Borough of Brent as part of the E-Shop project under the DTLR Local Government On-line (LGOL) Pathfinder programme. See
www.brent.gov.uk/pathfinder and
www.lgolpathfinder.gov.uk.
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| CRM is an important enabling technology within the eGovernment initiative. Read the Pyinna briefing document which defined CRM's context within Local Government by visiting the Improvement and Developmnet Agency (IDEA) Knowledge website
www.idea.gov.uk. Follow eGovernment then CRM from the building blocks image. |
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| The CRM Bible will prepare you for your quest. It will help you recognise the potential benefits, which really do exist. It will warn you of the pitfalls. Anyone who has trodden the CRM way will recognise their own particular experiences within the various sections. |
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